Return, Replacement, Exchange & Cancellation Policies

At https://snepgear.in/  we strive to provide the best possible shopping experience for our customers. However, we understand that sometimes circumstances may arise that require an order to be cancelled or a refund to be issued. Please see our cancellation and refund policy below:

Thanks for shopping at SnepGear.
If you are not entirely satisfied with the purchase, we are here to help

How do I return product(s) purchased from SnepGear and get a refund?

Currently SnepGear doesn’t offer RETURNS & REFUNDS on order(s) which have been delivered. We offer only an Exchange and Replacement   for the product(s) in your order.

NOTE:  Return means Exchange/Replacement of Product/Products (WE DO NOT REFUND).

You can always contact us for any return questions at customercare@snepgear.in  or exchange@snepgear.in   

1) If Damaged/Wrong product delivered –

  • We will give you a free replacement with same product or SKU if the same product is not available in stock customer may choose another product of same billing amount with prior approval from SnepGear(https://snepgear.in/ )/  Or Customer can opt store( https://snepgear.in/ ) credit note.(WE DO NOT REFUND)  
  • Please reach us within 24 hours after delivery.
  • New product will be shipped after we receive the exchange product (WE DO NOT REFUND).
  • The exchange process takes (4-5) working days.
  • Pickup and shipment will be done from brand side. Brand will try 1 attempt to pick up the product(s) if the customer unable to hand over the product to our courier partner in scheduled date for such case customer has to send their product by their own arrangement and cost . No second shipping will be tried from the Brand(SnepGear or www.snepgear.in ) side or reimburse  the shipping cost in any form.
  • Reach us through WhatsApp/ mail us exchange@snepgear.in
  • Please share valid proof/details for the same.
  • Customer needs to fill up our Exchange Forms which is available in our Website’s Footer Section(https://snepgear.in/exchange/ )
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Without unboxing video(unedited and raw form) damage products will not be considered for Replacement.
  • 2)Don’t like the product/size/others
  • We will charge a nominal fee for exchanges the product. 
  • Exchanges are available in sizes and different products also.
  • Charges include reverse pickup cost of Rs 110 and forward shipment Rs 89. If pin code is not under serviceable, the customer is required to ship the products back (Brand will only charge for Forward Shipment).
  • Once the product reaches us back our team will ship your new product/s (WE DO NOT REFUND).
  • Exchange process takes ( 10-12 ) days 
  • We reserve the right to not accept an exchange/ if;
  • (i) the product/s are returned for exchange after use
  • (ii) the products are damaged
  • We only provide exchange 1 time 
  • Exchange request can be done within 1 day after delivery. Customer needs to fill up our Exchange Forms clearly mentioning the reason and type as Replacement which is available in our Website’s Footer Section(https://snepgear.in/exchange/  or mail us exchange@snepgear.in
  • 3 attempts will be there for the delivery from Shipment Company. If customer fails to hand over the product to Courier Company in such situation customers have to ship the product at their own arrangement only.
  • If registered mobile number or address is incorrect, the brand will not be responsible for the delay in delivery ( Partial Payment amount is non-refundable, in case delivery failed ) 
  • Extra Rs 200 will be deducted/charged in case of RTO OR RTD and the remaining amount will be given as store (www.snepgear.in) credit.

**Certain types of items cannot be exchanged, including:

  • Custom-made or personalized items.
  • Items purchased on final sale/Clearance Sale
  • Shoes, shocks, all inner wear for male and female or any cosmetics and beauty product.

Disclaimer on Leather Items:

Leather is a natural material and tends to scratch, soften and change color with age. These do not constitute manufacturing defects. Wrinkle is a property of original leather; no exchange or refund will be provided for this. Leather being a natural material may vary slightly in color. Screen quality may also lead to slight mismatch in color in actual and product as displayed on the website.

Cancellation of Order

We understand you may change your mind, therefore cancellations will be considered if the request is made within 24 hours of placing an order, providing the order has not already been processed and shipped. You can mail us your cancellation request with your Order number at   cancelmyorder@snepgear.in or raise a TICKET in your account section or cancel button which is available in www.snepgear.in (Subject to availability of interface.)

  • Orders can be cancelled within 24 hours of placement, provided they have not been processed or shipped.
  • To cancel an order, please contact our customer service team  email cancelmyorder@snepgear.in
  • If the order has already been shipped, it cannot be cancelled and our Return & Exchange policy will app

Prepaid Orders:

*Prepaid orders cannot be cancelled.
*However, customers can opt to switch to a different product or change the delivery address if necessary before dispatch only.

COD (Cash on Delivery) Orders:

* Partial COD orders can be canceled prior to dispatch or processed the order/shipment from their Account Section by using cancel button.
* Once the order has been dispatched, cancellation is not possible.

SnepGear(www.snepgear.in or owner of this site or legal owner of this store) may, at its discretion and without prior notice, change the products or categories to which this policy would apply and reform the policies .

To start a Exchange/Replacement, you can contact us at Watsapp  exchange@snepgear.in  . Please note that return shipment for the purpose of exchange and replacement will need to be sent to our warehouse address, which will be provided to you once your exchange /replacement is approved by our side. You have to self-ship your order and share us tracking id on our email. Once we receive your product, we will process your replacement or exchange product.

NOTE:  Returns mean Exchange/Replacement of Product/Products (WE DO NOT REFUND).

You can always contact us for any return questions at WhatsApp at +917635888479  customercare@snepgear.in  or exchange@snepgear.in  

Damages and issues
please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Without unboxing video (raw and unedited form) damage products will not be considered for exchange & return.

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